This Refund Policy explains how payments and refunds work for inneedai monthly plans and prepaid credits. It should be read together with our Terms & Conditions.
1. How inneedai is paid for
There are two ways to pay, and they are refunded differently. Monthly plans renew automatically until cancelled and include a set number of live-session hours and AI credits each billing period. Prepaid credits are a one-off purchase with no recurring charge: credit is sold in packs of USD $5, each pack adds 500 AI credits, live-session time and AI work are metered against your balance at the rates shown on the pricing page, and purchased credits do not expire. The Free tier’s monthly allowance costs nothing, so there is nothing to refund for it.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. This means Paddle handles billing, invoicing, taxes, and the processing of all refunds under this policy.
2. Monthly plans — cancel any time
You may cancel a plan at any time from your billing settings. Cancelling stops the next renewal; your plan stays active, with its included hours, until the end of the billing period you have already paid for.
We do not offer partial refunds for a billing period that has already started, and unused included hours and AI credits are not refundable or transferable to credit — except where required by law (see section 5). If you were charged for a renewal you did not intend, contact us and we will look at it in good faith.
3. Prepaid credits — 30-day money-back guarantee
You may request a refund of any unused credit within 30 days of the purchase that added it — no questions asked. We refund the portion of that purchase you have not yet used, with usage valued at the rates it was metered at. Credit that has already been used — for live-session time, answers, or document processing — is non-refundable.
4. How a credit refund is calculated
- Unused credit from the purchase, within 30 days — refundable.
- Credit already used for live-session time, answers, or document processing — non-refundable.
- Example: you buy a $5 credit pack and have used $2 of it. Within 30 days you can refund the remaining $3.
5. Your statutory rights
Nothing in this policy limits any rights you have under the consumer protection laws of your country of residence. For example, buyers in the EU, EEA, and UK have a 14-day statutory right to withdraw from purchases of digital services, including the first payment for a subscription; where such rights apply, they apply in addition to the guarantee above and override the no-partial-refund position in section 2. By starting a live session, you request that we begin supplying the service within the withdrawal period and acknowledge that you lose the right of withdrawal for the portion of the service you have consumed.
6. Non-refundable items
- Credits already used for live-session time, answers, or document processing, except where required by law.
- Plan hours and AI credits already used, and the remainder of a billing period already started, except where required by law.
- Purchases more than 30 days old, except where required by law.
- Free and promotional time or credit — the Free tier’s monthly allowance, and anything granted through a coupon, invitation, or referral — which has no cash value.
- Fees for custom or enterprise arrangements, unless stated otherwise in writing.
7. How to request a refund
Email us at support@updates.inneedai.com with your account email and the date of the purchase, or contact Paddle directly at paddle.net using the details on your order receipt. Approved refunds are issued by Paddle to your original payment method.
8. Processing time
We respond to refund requests within two business days. Once a refund is approved and issued by Paddle, the time for it to appear on your statement depends on your bank or payment provider — typically 5 to 10 business days.
9. Chargebacks
If you believe a charge is incorrect, please contact us first — most billing issues can be resolved quickly, and a refund is usually faster than a dispute. Initiating a chargeback on a charge you know to be valid may result in suspension of your account while the dispute is reviewed.
Contact us
If you have any questions about this policy or need support, contact inneedai at support@updates.inneedai.com. We aim to respond to all inquiries within two business days.
For billing questions about an order processed by Paddle, you can also reach Paddle’s buyer support directly at paddle.net.